To check on your order's status, you must submit your Order # AND the Email address used for the order.
My order number is not working, what do I do?
Please contact our customer service team by email at [email protected] or by phone at 888-749-5336 and we will be happy to help.
I have questions about my order, who can I talk to?
For quick answers to your questions, please get in touch with our customer service team. Within the United States, we can be reached by phone at 888-749-5336.
Where is my tracking number?
Once your order has shipped, you should receive an email with tracking information. For all the latest updates on your order's arrival, keep an eye on your inbox.
Do I need to be home for delivery?
There is a possibility that you will need to be home in order to accept your delivery. If this is the case, the carrier will contact you to set up an appointment time.
My items are past their lead time, what do I do?
Listed lead times are approximations for when you can expect your items to ship. If you're concerned that your item has not yet shipped, please contact our customer service department.
My items are past their estimated delivery date, is this normal?
Delivery date is an estimate and may vary. If you're concerned that your item has not yet arrived and is past the estimated delivery date, please contact our customer service department.
What should I do if it says my order has arrived and it's not here?
If you haven't received your package despite the delivery status, please contact our customer service team so we can look into the issue and help resolve it.