CHECK YOUR ORDER STATUS

To check on your order's status, you must submit your Order # AND the Email address used for the order.


Note: We cannot provide status updates for umbrellas or umbrella bases. For more information, please contact us.

Contact Customer Service

Please contact our customer service team by email at [email protected] or by phone at 888-749-5336 and we will be happy to help.

For quick answers to your questions, please get in touch with our customer service team. Within the United States, we can be reached by phone at 888-749-5336.

Once your order has shipped, you should receive an email with tracking information. For all the latest updates on your order's arrival, keep an eye on your inbox.

There is a possibility that you will need to be home in order to accept your delivery. If this is the case, the carrier will contact you to set up an appointment time.

Listed lead times are approximations for when you can expect your items to ship. If you're concerned that your item has not yet shipped, please contact our customer service department.

Delivery date is an estimate and may vary. If you're concerned that your item has not yet arrived and is past the estimated delivery date, please contact our customer service department.

If you haven't received your package despite the delivery status, please contact our customer service team so we can look into the issue and help resolve it.

Our umbrellas and umbrella bases are shipped from our network of fulfillment centers, which means we don't have the same tracking capabilities for these items as we do for others. If you have any questions about your order, please get in touch with our customer service team.